The first step to resolving a holiday complaint is to write to the company you booked your holiday with. If you experienced a problem with an airline booked through a travel agent, follow the airline’s complaints procedure. Your travel agent should provide you with the information you need.
The travel company is likely to be a member of a professional association, in which case you can also make a complaint to them. Professional associations are the Association of British Travel Agents (ABTA) and the Association of Independent Tour Operators (AITO).
Our solicitors at Davisons Law have years of experience with travel complaints. We can help you to complain effectively by explaining the procedures you need to follow and what information to communicate.
Talk to a solicitor about your holiday dispute
Our legal experts deal with many different holiday claims. We can advise you're likely to have a successful holiday compensation claim and give you an estimated cost and timescale.
Once we start work on your claim, we promise to keep in regular contact and promptly answer any questions you have.